Return Policy

1. Returns & Exchange Policy

At Madhaniyaa, we strive to provide high-quality ethnic wear. However, if you are not satisfied with your purchase, we offer an easy return and exchange process.

  • Return Window: You can request a return or exchange within 7 days of receiving your order.
  • Eligibility for Return:
    • The item must be unused, unwashed, and in its original condition with tags and packaging intact.
    • Custom-made or altered items are not eligible for return.
    • Items purchased during a sale or clearance are non-refundable.
  • Exchange: If you wish to exchange an item, you can request a replacement for a different size or a different product of equal value.

2. Refund Policy

  • Refund Method: Refunds will be processed back to the original payment method within 7-10 business days after receiving and inspecting the returned item.
  • Partial Refunds: In some cases, only a partial refund may be granted (e.g., if an item is returned damaged or not in its original condition).
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.

3. How to Initiate a Return?

  1. Contact Us: Email us at support@saanjhna.com or call us at [your contact number] with your order details.
  2. Approval & Pickup: Once approved, we will provide return instructions. If pickup is available in your area, we will arrange it. Otherwise, you may need to ship the product back.
  3. Refund/Exchange Processing: Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

4. Non-Returnable Items

  • Customized or altered products
  • Items purchased during sale events
  • Products without original packaging or tags

5. Damaged or Defective Products

If you receive a damaged or defective item, please email us within 24 hours of delivery with clear images of the product and packaging. We will offer a replacement or full refund at no extra cost.